Consulting Service Line (CSL)
MES Experts support at short notice
If you need advisory support at short notice on clearly defined matters in HYDRA, the Consulting Service Line (CSL) will help you.
Who has not experienced this: A question appears on a configuration in HYDRA or on a certain system setting and the question could be answered on the telephone without much effort. With the CSL, we offer to our HYDRA users a flexible solution - experienced consultants support you with comprehensive advice on the telephone.
Our promise:
- Suggestion for a telephone appointment within one business day.
- Suggested date is within the next five business days.
- Competent consulting and needs-based services performed by our experts.
Requirements:
- Clearly defined request
- Relating to the HYDRA standard.
- Maximum of four hours to clarify the issue.
As a HYDRA customer, you benefit from our straight-forward processes, short-term scheduling and fixed hourly rates. In order to request CSL contact your MPDV salesmanager.
Note: The Consulting Service Line is available from 9 am to 6 pm, CEST.